Guardian Services
Operational risk explained
SSL Failure
When an SSL certificate expires or the renewal path breaks, customers may lose safe access to Odoo websites, portals, checkout and login screens.
Warning signs
What customers may notice
- Browser privacy warnings
- Certificate date errors
- Renewal services reporting failure
- Nginx continuing to serve an old certificate
Business impact
Why the risk matters
- Customers may abandon login or checkout
- Search and referral trust can be damaged
- Staff may use unsafe workarounds
- Emergency repair interrupts planned work
Common causes
Where the failure can begin
- Disabled or failed renewal timer
- Incorrect challenge configuration
- DNS provider or API access changes
- Renewed files not reloaded by Nginx
- Retired certificate lineages still referenced
DPIO approach
What we verify
- Active certificate inventory
- Publicly served expiry and subject names
- Certbot renewal configuration
- Timer and deploy-hook behavior
- Nginx certificate references
- Staging renewal result
Related service
SSL Renewal Assurance
Open the complete scope, deliverables, boundaries, process and frequently asked questions.
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